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Save expenses and time from on-site troubleshooting
Your customers' devices are an integral part of their business operations, therefore they can't afford to be down for too long. The traditional phone and verbal instructions often just create more confusion. Traveling onsite or having the devices returned to you not only is costly but would only extend the downtime. AirDroid Remote Support addresses all these challenges by allowing you to support your customers, faster and easier.
Benefits for using AirDroid Remote Support:
- Reduce device and service downtime
- Save costs from frequent onsite visits
- Respond to issues more quickly
Powerful remote support capabilities for easier troubleshooting
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For hardware manufacturers
You need to provide remote training and troubleshooting for system integrators who buy from you. The traditional way of having the malfunctioned devices sent back for a week-long inspection is time-consuming and costly. Trying to solve issues using phone calls is inefficient. Now with a fraction of the cost, you can easily work with your partners on device issues using voice chat, shared screen, and many other tools.
- OEM partnerships available, including customizing app interface, company logo, and other options to have unified branding for your company.
- Participate in resell programs and profitably address the needs of your customers. Contact our sales team for more information.
- Different from our MDM solution, AirDroid Remote Support is charged by seats instead of devices. Every seat supports unlimited endpoints without additional cost.
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For system integrators & software solution providers
Your enterprise customers rely on your timely support to keep the devices up without interrupting their sales and services. Use shared screen along with voice chat to make troubleshooting a breeze. You can remotely control a device when the issue gets too complex and requires a fix directly from you. Every remote session is encrypted and requires customers' consent before connecting to protect company data and privacy.
- Minimize device downtime for your customers
- Respond to time sensitive issues more quickly
- Increased customer satisfaction to help with retention
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For in-house IT support team
When supporting a remote workforce or frontline employees who aren't tech-savvy, the processes can be frustrating and time-consuming. With AirDroid Remote Support, an app and a 9-digit code are all you need to provide instant support. Use shared screen, tutorial gestures, and voice chat to quickly identify and guide them through the issues. Not only do you maintain productivity by cutting down device downtime, but also greatly improve internal support efficiency.
- Reduce IT workload and time spent on each support case
- Support multiple employees simultaneously by adding seats to eliminate wait time
- Unlimited device connection without additional cost
Remotely resolve device issues, faster and easier
- 1. The number of seats determines how many support agents can use AirDroid Remote Support at the same time. The more seats you get, the more agents can use the application simultaneously. Each seat comes with support for unlimited devices.
- 2. Please contact our sales team for OEM partnership details.